Returns and Warranty

PRODUCT RETURNS

Zulu Audio will accept non-warranty related returns up to ONE (1) MONTH from the date of original retail purchase. Beyond ONE (1) MONTH from the date of original retail purchase, Zulu Audio will accept or deny product returns at its own discretion. To start the return process, please fill out the form on this page. Upon approval, an RMA# (return merchandise authorization) will be issued. You must ship the product back to Zulu Audio at your own expense and include your contact information and RMA# with the shipment. Refunds are subject to completion of a review of the returned product by the Zulu Customer Service team.

PRODUCT WARRANTY

Zulu Audio will accept warranty claims up to ONE (1) YEAR from the date of original retail purchase. Beyond ONE (1) YEAR from the date of original retail purchase, product warranty claims will not be accepted. To file a product warranty claim, please fill out the form on this page. Upon approval of your claim, an RMA# (return merchandise authorization) will be issued via email along with a shipping label that you may use to ship back to Zulu Audio at no expense. Please include your contact information and RMA# with the shipment. After review and approval of the returned product, Zulu Audio will ship a replacement unit to you free of charge.

Please note: All claims made under the Zulu Audio One-Year Limited Warranty will be governed by the terms set out below.

The Zulu Audio One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. As such, the Zulu Audio One-Year Limited Warranty benefits are in addition to, and not instead of, rights provided by consumer law and it does not exclude, limit or suspend a buyer’s rights arising from consumer law. Consumers have the right to choose whether to claim service under the Zulu Audio One-Year Limited Warranty or under their consumer law rights.

The Zulu Audio One-Year Limited Warranty terms and conditions shall not apply to consumer law claims. For further information about consumer law, please contact your local consumer protection organization.

Your Zulu Audio-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Zulu Audio`s user manuals (LINK TO ZULU AUDIO INSTRUTION MANUAL HERE). Under this warranty, you can direct your claims to Zulu Audio even in situations where you purchased the Zulu Audio Product from a third party. If a defect arises during the Warranty Period, Zulu Audio will exchange the Product with a product of equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a product that is at least functionally equivalent to the product it replaces (if no similar replacement is available, a refund may be issued). This warranty excludes normal depletion of consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship and damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

In no event shall Zulu Audio be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Zulu Audio’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.

Any limitations of liability in this warranty document shall not apply to (i) death or personal injury pursuant to any mandatory law on product liability; (ii) fraud or fraudulent misrepresentation; (iii) intentional misconduct or gross negligence; (iv) or a culpable breach of major contractual obligations. A damages-claim based on a breach of major contractual obligations or gross negligence will be limited to foreseeable damage typical for the sale contract concerned.

If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforceability of the remaining terms shall not be affected. This warranty is governed by and construed under the laws of the United States of America.

Returns/Warranty Request Form

Please fill out all the information below.
  • Date Format: MM slash DD slash YYYY
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