Returns and Warranty

PRODUCT RETURNS

Zulu Audio will accept returns up to 30 days from the date of original retail purchase. Non-defective products must be shipped back at the customer’s own cost, refunds are issued after the product has been received and inspected. To start the return process, please fill out the form on this page.

PRODUCT WARRANTY

Zulu Audio will accept warranty claims up to ONE (1) YEAR from the date of original retail purchase. Beyond ONE (1) YEAR from the date of original retail purchase, product warranty claims will not be accepted. To file a product warranty claim, please fill out the form on this page.

Please note: All claims made under the Zulu Audio One-Year Limited Warranty will be governed by the terms set out below.

The Zulu Audio One-Year Limited Warranty is a voluntary manufacturer’s warranty.  Your Zulu Audio-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Zulu Audio`s user manuals (LINK TO ZULU AUDIO INSTRUCTION MANUAL HERE). Under this warranty, you can direct your claims to Zulu Audio even in situations where you purchased the Zulu Audio product from a third party. If a defect arises during the Warranty Period, Zulu Audio will exchange the Product with a product of equivalent functionality formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, a product that is at least functionally equivalent to the product it replaces (if no similar replacement is available, a refund may be issued). This warranty excludes normal depletion of consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship and damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship.

In no event shall Zulu Audio be liable for (a) loss or damage, which as of the product’s purchase cannot be regarded as being caused by Zulu Audio’s breach of these warranty terms; or (b) losses caused by the user’s fault, loss of data or loss of profits or benefits.

If any term is held to be illegal or unenforceable, it shall be severed from this warranty and the legality or enforce-ability of the remaining terms shall not be affected. This warranty is governed by and construed under the laws of the United States of America.

Returns/Warranty Request Form

Please fill out all the information below.
  • Date Format: MM slash DD slash YYYY
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